Terms of Service

ReceiptNudge is a software service that automates the process of chasing clients for missing receipts on behalf of bookkeepers. The service is operated by ReceiptNudge.

If you have any questions about these terms, please contact us at hello@receiptnudge.com.

By creating a ReceiptNudge account, you confirm that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use the service.

ReceiptNudge provides the following core functionality:

• Automated email and SMS chasing of your clients for receipt uploads, sent on your instruction and in your business name.
• A secure upload portal allowing clients to submit receipt images and documents via a unique link.
• A dashboard to track outstanding, received, and escalated transactions.

Please note the following limitations:

• We are not responsible for the accuracy, legality, or content of receipts uploaded by your clients.
• ReceiptNudge does not provide accounting, bookkeeping, legal, or financial advice of any kind.
• We target 99.5% monthly uptime but do not guarantee uninterrupted service availability. Planned maintenance will be communicated in advance where possible.

• You must provide accurate, current, and complete information when creating your account and keep it up to date.
• You are responsible for maintaining the confidentiality of your login credentials. Do not share your password with anyone.
• One account per bookkeeper business. You may not create multiple accounts to circumvent subscription limits.
• You must be at least 18 years old and operating as a UK-based business or sole trader to use ReceiptNudge.
• You are responsible for all activity that occurs under your account.

You agree not to use ReceiptNudge to:

• Send unsolicited, misleading, or harassing communications to clients.
• Upload or transmit illegal, defamatory, or infringing content.
• Attempt to reverse engineer, copy, modify, or create derivative works of the service.
• Share your account credentials with other individuals or organisations.
• Circumvent, disable, or interfere with security features of the platform.
• Use the service in any way that violates applicable UK law.

We reserve the right to suspend or terminate accounts that breach these acceptable use requirements, without prior notice where the breach is serious.

When you upload client contact details and instruct us to send receipt requests, you act as the data controller and ReceiptNudge acts as a data processor on your instruction.

• You are responsible for ensuring you have a lawful basis under UK GDPR to share your clients' contact details with us and to instruct us to contact them.
• You must inform your clients that their name, email address, and/or phone number may be used to send receipt requests on your behalf.
• You must not upload contact details for individuals who have objected to being contacted or who have exercised their right to erasure.
• Our handling of personal data is governed by our Privacy Policy.

• Free trial: new accounts receive a 14-day free trial. No credit card is required to start.
• Subscription fee: £39/month, billed monthly via Stripe after the trial ends.
• Cancellation: you may cancel at any time via the Billing tab in Settings. Access to the service continues until the end of your current billing period.
• Refunds: we do not offer refunds for partial months or unused time within a billing period.
• Price changes: we reserve the right to change our subscription pricing. We will provide at least 30 days' written notice by email before any price increase takes effect.

To the fullest extent permitted by law, ReceiptNudge shall not be liable for any indirect, incidental, consequential, or punitive losses arising from your use of the service, including but not limited to loss of business, revenue, profits, data, or goodwill.

Our total aggregate liability to you for any claims arising under or in connection with these terms shall not exceed the total fees you have paid to us in the three months immediately preceding the claim.

We are not liable in any circumstance where a client fails to upload a receipt, ignores chasing communications, or provides an incorrect or fraudulent document.

• You may cancel your subscription and close your account at any time via the Billing tab in Settings.
• We may suspend or terminate your account immediately if you breach these terms, engage in fraudulent activity, or if we are required to do so by law.
• On termination of your account, your data will be retained for 90 days to allow for any disputes or data export requests, after which it will be permanently deleted — subject to any legal retention obligations such as the 7-year accounting record requirement.

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We may update these Terms of Service from time to time. Where changes are material, we will notify you by email at least 14 days before the new terms take effect. Continued use of ReceiptNudge after that date constitutes your acceptance of the revised terms.

The current version of these terms is always available at receiptnudge.com/terms.

For any questions about these terms, please contact us at hello@receiptnudge.com.